RPA – Robotic Process Automation, can be associated with a lot of jargon. An explanation of the common terms is below.

Artificial IntelligenceArtificial Intelligence is referred as the ability of a system to use its cognitive intelligence to learn how to interpret unstructured content, use relationships and patterns to build a fuzzy structure around it, and then leverage this structure to respond in a similar form as the input itself.
BPMBusiness Process Management tools are process optimisation solutions with process design, execution (through workflows and orchestration of different technology systems), and monitoring capabilities through the use of analytics.
BPOBusiness Process Outsourcing refers to the purchase of one or more processes or functions from a company that is in the business of providing such services as a third party provider.
ChatbotSoftware which uses NLP to interact in a conversational dialogue with a human
COECentre of Excellence, a group that builds and retains the RPA skills in the organisation which acts as a service provider to the different business groups as they each undertake their specific automations.
Cognitive automationCognitive automation refers to the ability of a system to learn how to interpret unstructured content, such as natural language, and use analytical capability to derive and presence inferences in a pre-defined /pre-structured fashion.
Document UnderstandingThrough the use of OCR and Artificial Intelligence, documents of various structures and layouts can be processed. This is called Document Understanding.
HyperautomationHyperautomation is a combination of Automations with varying degrees of technical sophistication that is applied at scale to radically alter business processing.
IAIntelligent Automation is normally a combination of Artificial Intelligence with Robotic Process Automation.
IDPIntelligent Document Processing refers to the ability to understand the content elements of a document when the actual format is not pre-defined.
Low-codeLow Code sometimes called No Code, is where the definition of the automation is achieved without using coding techniques such as loops, if statements, etc.
MLMachine Learning refers to the software’s ability to learn from its processing in order to incrementally improve the quality of the result
NLPNatural Language Processing is a cognitive intelligence based methodology to interpret human languages
OCROptical Character Recognition – the ability to identify characters from an image
OffshoringThe transfer of activities that form part of a business process to be manually performed by labor in a different country
POCProof of concept is a set of activities to verify a technical solution as the potential to deliver the expected functionality
RDARobotic Desktop Automation
RPARobotic Process Automation
ROCRobotic Operations Centre – the team responsible for the on-going monitoring of the software robots and the control over the release of new tasks for the robots as well as their software upgrades.
Smart RPAThe combination of RPA with other “Intelligent” capability to broaden processing capability beyond well defined inputs and well defined decision criteria


 Please contact us with any other RPA jargon that you think should be added to this table.

Ether Solutions is a technology focused consultancy that provides services for RPA - Robotic Process Automation, this includes using Artificial Intelligence (AI) where appropriate to enhance the capability of solutions in areas such as Document Understanding and Email analysis. The technology solutions provide practical ways to improve Productivity.

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