RPA – Robotic Process Automation, can be associated with a lot of jargon. An explanation of the common terms is below.
| Term | Description |
| Artificial Intelligence | Artificial Intelligence is referred as the ability of a system to use its cognitive intelligence to learn how to interpret unstructured content, use relationships and patterns to build a fuzzy structure around it, and then leverage this structure to respond in a similar form as the input itself. |
| BPM | Business Process Management tools are process optimisation solutions with process design, execution (through workflows and orchestration of different technology systems), and monitoring capabilities through the use of analytics. |
| BPO | Business Process Outsourcing refers to the purchase of one or more processes or functions from a company that is in the business of providing such services as a third party provider. |
| Chatbot | Software which uses NLP to interact in a conversational dialogue with a human |
| COE | Centre of Excellence, a group that builds and retains the RPA skills in the organisation which acts as a service provider to the different business groups as they each undertake their specific automations. |
| Cognitive automation | Cognitive automation refers to the ability of a system to learn how to interpret unstructured content, such as natural language, and use analytical capability to derive and presence inferences in a pre-defined /pre-structured fashion. |
| IDP | Intelligent Document Processing refers to the ability to understand the content elements of a document when the actual format is not pre-defined. |
| ML | Machine Learning refers to the software's ability to learn from its processing in order to incrementally improve the quality of the result |
| NLP | Natural Language Processing is a cognitive intelligence based methodology to interpret human languages |
| OCR | Optical Character Recognition - the ability to identify characters from an image |
| Offshoring | The transfer of activities that form part of a business process to be manually performed by labor in a different country |
| POC | Proof of concept is a set of activities to verify a technical solution as the potential to deliver the expected functionality |
| RDA | Robotic Desktop Automation |
| ROC | Robotic Operations Centre - the team responsible for the on-going monitoring of the software robots and the control over the release of new tasks for the robots as well as their software upgrades. |
| Smart RPA | The combination of RPA with other "Intelligent" capability to broaden processing capability beyond well defined inputs and well defined decision criteria |
Please contact us with any other RPA jargon that you think should be added to this table.