Ever heard a consultant say “Work Smarter not Harder”?
Much has been written on Work Smarter, but not so much on “How” to achieve it.
I was asked recently about “Where can RPA be used?” (RPA - Robotic Process Automation)
In response I suggested that the manager ask his team, if each of them was given an assistant, what work would they pass to the new employee?
Routine, repetitive work emerged as the ideas from the team, as a new assistant would need little training to do the tasks and the team could focus on engaging with customers rather than the administration.