When a business is operating its processes on computer systems there is the potential for automation.
“If it ain’t broke, don’t fix it” is a common thought process for mangers operating businesses. Of course, any change introduces disruption and an element of risk , as all changes have positive and negative elements. But what is the “Cost of doing nothing”?
The major costs of maintaining the status quo are hidden. They are:
- the on-going costs of operating the process has become standard, built into the budget, it is just accepted. Typically, the cost will have been consistent since implementing the process.
- If it is possible to perform the same process more efficiently and cheaper, the nature of competition means that some organisation will already be doing it or working to achieve that higher efficiency and lower cost.