At the start of the day there is a pile of work to do. Well actually, for many there is no paper, it is normally a lot of emails in an Inbox, or a list in a spreadsheet, or a set of tasks in a workflow application.
By the end of the day, after lots of activity on the computer, tasks have been completed and you can go home satisfied that the activities have been achieved. The next day will be similar and fairly predictable.
When automation is applied to undertake the bulk of the computer tasks, with only the “Exceptions” to be handled, what happens?
You will be pleased the software robot has undertaken the repetitive work. With automation in place, you will quickly take it for granted and gain more job satisfaction from resolving the “Exceptions”.
For management that made the decision to automate, they will be proud of the robot and take pride from the impact on productivity as well as the quality improvement.
Once robotic process automation is in place, there is never a desire to switch it off.
Management and staff are normally proud to have taken the “Robot out of the human”, it improves the process.
Robotic Process Automation (RPA) can’t do anything a person could not do but a person can do things RPA can’t do. Implementing RPA into a process enables people to spend time doing things which are not repetitive, things which require judgement decisions or thoughts about context and are not easily defined by a set of rules. People being human has to be a good thing for any business.