Access to technical expertise when you need it is vital for all organisations; things seldom go wrong at a convenient time and having instant access to people who can help you can be the difference between making a deadline and missing it. Ether Solutions can provide both telephone on-site and remote support for all Kofax Software.
Kofax provide technical support for the actual software products, Ether Solutions service compliments the Kofax service by focussing implementation aspects in terms of the configuration and the custom code in "Batch" classes, etc.
Every Kofax implementation will need to consider a software upgrade at some stage, Ether Solutions services assist clients in making this technical change in the context of their actual existing deployment, whereas Kofax will meet its software vendor responsibilities by defining the software products capabilities
As a Kofax and Oracle partner Ether Solutions has experience integrating Kofax Solutions with the Oracle product range. Kofax also provides a range of export connectors to support the connection of your Kofax solution to various other third party applications. Ether Solutions has years of experience in implementing such solutions
Support for Kofax Capture solutions requires the ability to understand the configuration used to achieve document separation, document recognition and quality control. Once the documents have been assigned index values, recognised bar codes, etc.., knowledge is required on how the Kofax release processes work
Kofax Transformation Modules (KTM) support focusses on the different processes available within the software, starting with the document separation and outline recognition. Examining the rules that determine the recognition processes, so that each field is identified and the appropriate vales are extracted.
Due to the configuration options available for Kofax VRS, Kofax support can advise on what is technically possible as well as the context of the processing being performed in terms of how the documents will be input into the scanner.
Ether Solutions has experience implementing Kofax software in a wide range of configurations, from single scanners to enterprise scale solutions. This knowledge is used to provide expert advice, helping to make clients aware of the options available for using the Kofax product range to achieve benefits for business operations
Ether Solutions is able to work with clients to examine their current Kofax Licences and determine where any adjustments, or upgrades could be applied. As part of this activity, Ether Solutions as a Kofax Partner, is able to offer competitive Kofax Software Upgrade Assurance (SUA) quotes.
As a Kofax Partner Ether Solutions have considerable experience in upgrading Kofax software across all versions. From help with licenses, deployments and batch class migration, expert assistance can be offered to help smooth your transition to the latest product versions.