What are Benefits of Robotic Process Automation (RPA)?
This question that is often asked. The first part of a typical response focuses on cost savings but actually there are other factors which are potentially more important.
RPA solutions are effective for processes with repeatable and have predictable interactions with IT applications. Such processes typically lack the scale or value to warrant automation via traditional core IT systems development. RPA tools can improve the efficiency of these processes without changing the underlining systems.
Deployed RPA software is often called a "Robot". These Robots do what a human can do by interacting with IT applications through a user interface and following simple rules to make decisions.
Unlike a human, Robots do not get tired and slow down, do not lapse in concentration and make errors, do not need to sleep so they can work 24 hours, as they do not have holidays or go sick they can operate 365 days a year.
RPA Robots deliver actions consistently which increases the quality of the outcome, human error is eliminated.
RPA Robots work at computer speed, typically this 10 to 20 faster to interact with the application User Interface depending on the performance capability of the system.
An extra benefit in some circumstances, is that RPA Robots treat everybody the same so details on "VIPs" or "Sensitive information" is not leaked through a casual conversation. This confidentiality of Robots is also a benefit where there is staff change and potential for information to go with staff to competitors.
RPA Robots can easily create a log of all the actions they complete which can be used to monitor activity levels in real time. Asking a person to do a task and log all the details about the task would increase the time taken to perform the work significantly.
It is the following task qualities which make a process good option to automate:
- Repetitive - e.g. More than 10 times a day
- Prone to error
- Rules based - predictable outcome for a given input
- Involve digital data
- Time critical
- Suffers from seasonal peaks
Entire end-to-end processes can be performed by software Robots with very little human interaction, typically people manage the exceptions.
Please contact us to discuss how RPA Robots could be used in your business - 0845 643 4410.