Business Process Management (BPM) systems can enable business processes to be digital - where a "business process" is defined as a sequential / parallel number of activities that generates an outcome and integrates with other business applications (CRM, Accounting etc.).
Examples include; Client On-Boarding, Payment Processing, Raising Orders, Holiday Requests, Expenses and Sickness forms.
In BPM a Document / Form / Case is progressed through a number of states in a process until it reaches a conclusion. People can interact with the solution as items progress through the various queues and routes defined with the implementation.
These processes can require input from multiple individuals and other business applications. Oracle BPM software provides a broad collection of functionality which can support three categories; Human Centric, Integration Centric and Document Centric. These can be characterised as:
- Human Centric BPM - focussing on human interaction.
- Integration Centric BPM - focusing on the linking of multiple business systems.
- Document Centric - focussing on document related tasks such as review and collaboration
The implementation of Oracle BPM solutions by Ether Solutions requires an extensive dialogue between the consultants and the business users in order to ensure that the automation that is created correctly handles the main scenarios and delivers the appropriate breakouts to handle any exceptions.
One of the features of the Oracle BPM software is its ability to support enterprise scale solutions with thousands of users and thousands of active tasks.
Ether Solutions staff appreciate that although there is a lot of academic theory around BPM and its notation, for business people using the appropriate simple names of “Oracle Workflow”, “Tasks”, “Work allocation”, “Case Handling”, etc. is an important aspect of effective communication to achieve the collaboration required for a successful implementation.
Once a business process is operating digitally, there can be opportunities to gain further benefits through the use of RPA - Robotic Process Automation.