Solution Audit

The differnece between a Solution Audit and a Technical Review is that the audit is not focussed on a particular topic(s), it examines the solution as a whole.

Although the specifics of the Solution Audit need to be agreed in each case, in general the activity will commence by defining and agreeing the scope of the solution to be auited. The activities will include:

• Be working collaboratively with client staff who are responsible for the hardware, operating system, network and database
• Liaising with client staff responsible for the Oracle ECM (Stellent) software and its configuration
• Examine through discussion and review of material, all documentation, all code, all deployment scipts, all test data, all test scripts (e.g. Traces, Log files) at least two recent events where a failure has occurred and corrective action has been taken
• Formulate possible scenarios that triggered the events considering calendar, time, cumulative usage, activity levels and other business cycles
• Investigate the scenarios and attempt to “re-create” in a test environment
• Identify potential amendments to configuration, software levels, etc. that will prevent the failure occurring
• Implement any aspect of the changes in respect of the Oracle ECM (Stellent) software

The discovery nature of this assignment means that the effort required cannot be predicted. In order to provide some management of the effort it is proposed that at least two man days are allocated initially and that subsequent authorization is agreed for each set of three man days.(Charges will only be made for effort expended).