Knowledge Management

The capture of information to record knowledge.

For any organisation to gain the benefits of Knowledge Management it is necessary to do more than create a repository for of its content, it requires the creation an appropriate culture, the capturing of knowledge rules, the provision of monitoring and feedback mechanisms.

To convert the raw content captured in the daily course of a organisations activities into information that can be utilised as part of a knowledge system, the content needs to be categorised. It is through performing this analysis that the necessary indexes can be established so that subsequent searches can find the right collection of content.

Categorisation is a critical task, one that has become more visible as a skill in recent years as whole businesses have been generated on the ability to get web site pages top placement in major search engine results. For knowledge management is the ability to categorise information in a way that it can be found by a person performing a search. A number of scenarios have to be considered in order to undertake the catgeorisation effectively, such as will the person performing the search:

• Have any knowledge of the subject?
• Will they use jargon or plain english?
• Will the search be based on results obtained from a related search?
• Are the search results an end in themselves or will they drive the user to other searches?

There are lots of academic theories about managing knowledge, but they mainly rely on the ability to capture the knowledge in some form of content so that it can be accessed and used by other staff. As Oracle ECM provides the sophisticated management of content, it is appropriate that the software is used to create an infrastructure for knowledge management