Telephone: 0845 643 4410
The Enterprise Portal, Document Management, Content Management and Document Capture Specialists
Telephone: 0845 643 4410
The Enterprise Portal, Document Management, Content Management and Document Capture Specialists
Customer Communications Management is a set of IT solutions that together provide the ability to advance the way that you communicate with your customers.
A major benefit of a CCM system is that it presents the opportunity to achieve “one-to-one” marketing, even when dealing with high volumes and complex document structures. However, it can also improve the clarity of the communication. Data can be personalized and presented graphically in a context that is relevant to each type of customer.
We have expertise in delivering CCM solutions, from the initial analysis of requirement thought to deployment and ongoing support. We are able to match your specific requirements to the best mix of technologies to deliver the system.
Oracle Documaker dynamically creates, manages, and delivers adaptive enterprise communications—when and how customers and stakeholders want them.
It achieves this through rules-driven document lifecycle automation improving efficiency and reducing cost.
It is an enterprise solution which is designed to integrate with the existing processes that comprise modern Customer Communications Management systems.
Its Word Add-in provides a familiar interface for authoring and it has a template driven approach to managing the overall structure and style of communications.
This allows business users to rapidly implement new or updated correspondence.
The initial design, configuration and implementation of a document automation system can be crucial to its success. We will be able to assist you with the forms analysis and template design required to deploy your Documaker solution.
We have the necessary skills to build or modify the data inputs required.
This might involve extracting transactional data and transforming it such that optimum performance can be achieved at the document composition stage.
Oracle Documaker delivers an organisation with the capability to address customer communication on an enterprise scale with
The Automated Document Factory (pdf file).
Oracle saw the need for Documaker from its customers and its acquisition has not been about gaining heritage, but providing a starting point to transform the product by aligning it with the Oracle strategy of "Complete, Open and Integrated".
This approach provides clients with the opportunity to leverage Documaker together with the other market leading software products in the Oracle technology stack.
So if an organisation wants to:
Oracle Documaker is the right choice.
Thunderhead is a direct competitor to Documaker and following the Oracle acquisition, Thunderhead published an article about the "Myths" of Documaker.
The specific "Myths" that Thunderhead raised in its article are detailed in the document below together with an explanation of how Documaker addresses the issues raised.
Documaker Compared To Thunderhead (pdf file).
We've been specialists in Enterprise Portal, Document Management, Content Management and the Document Scanning business for over 10 years.
Clients across the UK have benefited from our knowledge and skills to implement quality solutions using industry leading technology.
Ether Solutions focus on Oracle WebCenter Suite of products and Kofax products ensures the best possible knowledge is available to our clients.